CapyAgent - a program on your own computer.
Not a chatbot on your site, a program that reads your Bitrix24
It goes into Bitrix24 and telephony itself and each morning at 8:00 writes in Telegram who never got a call back. It runs on your machine and only reads the CRM.
Figures from a live customer base, anonymised.
These are ready-made jobs for a business. The program itself does more, and the whole of it is on the home page.
7 people got no answer yesterday
This is what the message looks like. The figures in it are an example; the real ones, and the whole conversation, are further down this page.
Where exactly they were taken is set out in "First week" below. For yourself and inside your own company it is 0 RUB, as long as your computer is on at 8:00. If it is shut at that hour, the cloud sends the digest instead: 2,490 RUB per month (half an hour of support a month is included). Nothing is on a mandatory subscription, and the whole price picture is further down this page.
The difference
Bitrix24 has agents of its own, and inside the portal they are on home ground. Our work starts outside that perimeter, and the digest is assembled from those sources together with the portal's data, not from the portal alone:
The second difference is where it lives. The program runs on your side: conversations, notes, tasks and keys sit on your own machine, not in someone else's console. There is no account to open in someone else's service, the control panel opens on your own machine, and your people have nothing new to learn - the question is asked in Telegram in plain words.
01 / First week
Three questions nobody in the company answers quickly today. Next to each one is what turned up in a live base where we had already counted it by hand.
01 every morning
502missed inbound calls in one month, and 218 of them hung up inside the voice menu
The list arrives in Telegram: how many calls were missed, whom we called back ourselves and in time, and who simply walked away. Those 218 people did not fail to get through - they did not wait.
02 in a minute
1,587,990 RUBwent into one ad channel over seven and a half months, and four new customers could be traced back to it
You ask about one specific deal and get the chain back: the call, the web form, the ad source. Until the source is recorded, the money is visible and the customers are not: 76% of the attributed revenue sat under "direct enquiry" until the numbers and the forms were reconciled with the calls.
03 before the report
694 / 643 / 597enquiries in one and the same month, depending on which of three ways you count them
Before naming a figure it checks how many records the portal promised against how many it actually returned. If they differ it says so out loud and finishes the export in parts instead of passing off a partial one as complete. The argument about figures starts with definitions, not with data.
Where these figures come from. Our analyst took them in the base of a company whose analytics we run under contract; the name is not here, because we never asked permission to publish it. Missed means every inbound call where the person waited longer than five seconds. The 76% is a share of the revenue attributed to customers, not of all revenue. The ad spend covers 01.01-17.08.2026, and the same analysis says plainly that in a count like this you can trust the order of magnitude, not the figure to the last rouble.
02 / Evidence
Nobody puts an unfamiliar program next to a live CRM first. So the first step is diagnostics and a pilot on your own data, not a rollout. Below is what backs this up today.
01 a different industry, the same program
410quotes built for enquiries from 100 companies; four salespeople work through it
A different job, the same principle: the enquiry arrives by email or in a chat, the program reads it, looks the items up in a price-list base and assembles a draft quote. It fills in a price only where it has a source - in 326 items out of 692 - and says outright that the rest are not in the price lists. The company's name is not here: on this site we name the industry, not the customer.
02 what we do not claim
The figures above were taken in a real base. We have no named customer running this exact digest yet, so we start with diagnostics and a pilot on your own data - first whether the figures add up, then the money.
03 / How it looks
At 8:00 the digest is already in Telegram and nobody has to ask for it. Below is that conversation in full: what the program looked at, what it found and what it asked about before sending anything.
Calls and web enquiries are read from telephony, deals from Bitrix24.
The figures in this conversation are invented as an example - unlike the figures in the cards above. What is real here is the mechanics: return is measured two ways at once, and a partial export is called partial. That is exactly what the connection code does.
04 / Setup
Download the installer for Windows, macOS or Linux and open it. An ordinary start needs no Git, no Docker and no terminal commands. On the first launch the system asks for confirmation: confirm that you want to open it, and after that the app behaves like any other.
A Bitrix24 webhook and a telephony key. Reading yes, changing no: a request that would change data is refused inside the program and never reaches the portal at all.
In an ordinary sentence: "every morning at 8:00, who got no answer yesterday". After that the digest comes on its own, with no task scheduler and no developer.
05 / Your data
Three rules the program follows with your CRM.
01 storage
Conversations, notes and jobs are stored on your computer or your server. From version 1.3.8 the app sends anonymous install statistics (version, system, architecture, a random installation number; nothing from conversations, files or keys), which you can turn off with CAPYAGENT_NO_STATS=1. Versions up to 1.3.7 send nothing. The model you choose receives only the slice needed to answer.
Technical details02 read-only
Any request that would add, change or delete data is refused inside the program and is never sent to the portal. Data in Bitrix24 can only be changed by a person working in the portal.
03 approval
An email, a message into someone else's chat, a click on a web page - it first shows exactly what it is about to do and waits for your "yes". Consent is one-time: next time it asks again.
06 / Money
Nothing is on a mandatory subscription. You pay only for what you picked yourself, and any step can be skipped.
Yourself
0 RUBforever
Download it, install it, use it - alone and inside your own company.
In the cloudearly access
2,490 RUBper month
So the digest still arrives in the morning while your laptop is shut.
There is no self-service yet: we set the server up by hand on request and answer within a working day.
Connect the cloudWe install and set it up
10,000 RUBone-off, diagnostics
We look at your systems and say it plainly: this part comes off your hands, that part does not.
Installing it yourself is 0 RUB, a diagnostic for a company is 10,000 RUB. The model, the subscription and the resale licence are counted separately, they are on the pricing page.
07 / Questions
08 / Next
Three lines, half a minute. We will look at which programs you already run and what your people do by hand, and say it plainly: this part comes off your hands, that part does not.
While you wait: all prices and the cloud.